Address:2121 Cedar Ave apt# 10C Bronx, NY, 10468
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 3 years of experience in workforce assessment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History summary
Workforce Management Analyst: Continuum Global Solution
February 2022 – August 2022
Worked with management to develop strategic and tactical plans to meet different requirements.
Set and adjusted to schedules to maintain optimal coverage and service levels.
Managed overtime, shift swaps, breaks and PTO requests.
Produced and updated documents, reports and tracking.
Customer Service Representative: Continuum Global Solutions
October 2017 – February 2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Updated account information to maintain customer records.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recommended products to customers, thoroughly explaining details.
Train Conductor |Metro De Santo Domingo
August 2008 – April 2017
Maintained strict schedules for passengers and cargo.
Communicated with train dispatchers to obtain and adjust directions.
Made public announcements on routes and delays.
Performed daily inspections on switches.
Universidad Autonoma de Santo Domingo (UASD)
Veterinary Assistant 2005-2006
Evander Childs H.S.
September 2000 – June 2004